FAQ
General
Where can I find you? Our bags are exclusive available online, In case of any questions, do not hesitate to reach out to us through the contact form below, via email at info@rapbags.com or phone at +359899121114
Can I cancel my order? If you have any modification requests or need for cancelation, please contact us at info@rapbags.com as soon as possible after placing your initial order. We can’t guarantee that we will be able to cancel or modify your order when we have already shipped out your product, but we will try our best to accommodate all your requests. Please check out our return policy, in the event of us not being able to cancel or modify your order.
I would be interested in working with you as an influencer. Do you offer any cooperation possibilities? We are more than happy to discuss cooperation possibilities with you in more detail! Just write us an email to info@rapbags.com
SHIPPING & RETURN
To which countries do you deliver? We ship worldwide. For any specific inquiries, please info@rapbags.com, and we will follow up with you shortly!
What are the shipment costs and how long does it take? All orders are fulfilled by our fulfilment partner in Bulgaria through DHL. Prices vary from country to country. Shipping Costs & Time
Free shipping within Germany and Bulgaria.
All orders are fulfilled through DHL.
Are there duties & taxes to pay?
International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country. Import duties and taxes may vary from country to country. We regret to inform you that we do not cover the costs of import duties and taxes. Therefore, customers are responsible for possible additional fees and charges. If you wish to return your product, customers are responsible for reclaiming the amount paid from the local authorities. We recommend that you check with your local customs office before ordering.
Rest of Europe: Delivery Time 5-7 days
International: Delivery Time 5-10 days How will the products be send? At RAP BAG we try reduce the impact on the environment as best as possible. Our entire shipment is climate neutral and we use recycled paper boxes with logo of them. Our handbags come with a branded cotton cover that can later be used as protection for the bag.
How (long) can I return products? We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition in which you received it; it must be unworn and unused, with tags, and in its original packaging. To start a return, simply contact us info@rapbags.com . If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. In Europe returns are free of charge, in other countries the return costs are to be paid by the customer. You can always contact us for any return related question.
How do I get a refund? We will notify you once we’ve received and inspected your return. If the return was approved, you’ll be automatically refunded to your original payment method. Please remember it can take a few days for your bank or credit card company to process and post the refund.
PRODUCTS & SERVICES
Which materials do you use? Our handbags are made from carefully selected Genuine Italian leather. Paired with a high level of care in production, the leather quality guarantees that your favorite RAP BAG handbag stays with you for a long time, maintaining an excellent touch and visual finish. To choose the best possible leather, we work with established Italian tanneries, that have long years of experience and work in accordance with the high EU regulations and standards. Our other materials such as inlay or metal ware are also completely sourced in Italy, each of the components are carefully researched and selected.
The compartment is suitable up to a 15″ laptop (maximum 38 x 26 x 2 cm)
My bag has a damage, what do I do? Although we produce under high quality standards, it might happen that some few bags have an unexpected damage. In this case, we offer a complimentary repair service in the first two years after your purchase, so your favorite bag stays with you forever. Please contact us with any issues at info@rapbags.com. Since the repair service goes through our manufacturers in Italy or Bulgaria the entire process might take up to 3 weeks.
How long is the warranty? We stand behind the quality of our products and offer a two-year warranty on all of our bags. If you are experiencing unforeseen quality issues, email us info@rapbags.com with your order number or purchase receipt. Please include photos of the issue as well as the front, back, sides, bottom, and interior of your bag.
Is it possible to get a replacement of the straps? Yes it is possible. Please reach us via Mail info@rapbags.com and attach some photos of the strap, so that we can discuss the individual matter.
PRODUCT CARE
How do I store my RAP BAG? The best way to store your RAP BAG is somewhere, where it is protected from scratches and sunlight. For that, you can use your cloth bag that was sent to you with the bag. We advise you to stuff the bag with paper or textiles (or other lightweight material), which helps to prevent deformation.
How do I take care of my RAP BAGS products? For light cleaning, we recommend washing your bag with a cloth, wet with warm water. You can also spot clean your RAP BAG handbag with a leather cleaner, which can be purchased at a drug store or Supermarket. Be sure to test products before applying to the whole bag. Please avoid using wipes that have chemicals in them as this will ruin the leather. Read more at our Leather Care Guide. If you’d rather leave it to the professionals, a cobbler or other leather professional can deep clean your bag.
What is the leather like? We currently carry three full-grain Italian leathers. Saffiano, Croco embossed leather and smooth leather.